Senior Manager International Training

The Senior Manager International Training enables consistent, effective and high-quality retail training for our 15,000 learners worldwide. This role leads the International Training team and partners with local training teams to deliver global retail training programmes across all markets and store formats.  The role also establishes scalable global frameworks to create clarity, collaboration, and consistent execution across markets, and to ensure clear insight into progress, risks, resources, and opportunities for continuous improvement.

Key accountabilities

International Training planning, implementation and tracking 

• Translate the Global retail training strategy into an annual International Training implementation and capability plan with clear priorities, resources, milestones, and success measures. 
• Develop train-the-trainer plans for retail training programmes and lead their implementation with International Trainers and local training teams.
• Partner with local Heads of Training to assess trainer capability needs, agree support plans, and monitor their implementation and impact.
• Ensure transparent, reliable oversight of local training set up, budgets and hours, global programme implementation, and additional local training activity. Identify risks and support needs and recommend opportunities to scale proven market practices globally.

International Training frameworks and standards

• Own and continuously improve the global frameworks for retail training store prioritisation, trainer ratios, store-visit approaches, and onboarding standards for local Heads of Training and trainers.
• Set global baseline standards and role clarity while enabling appropriate market adaptation. Review and recommend exceptions where local needs require a different approach.
• Monitor framework adoption, address implementation gaps, and present evidence-based improvement recommendations to the Director International Retail Training.

Team leadership

• Lead, coach, and develop the International Training team, setting clear priorities, accountabilities, performance expectations, and development goals.
• Establish an effective team operating rhythm for annual and quarterly planning, training delivery, capability development and knowledge sharing.
• Set priorities and allocate International Training team capacity according to business priorities, market readiness, learner needs, and available resources.

Stakeholder partnership

• Build effective partnerships with CHO Retail, Human Resources, Wholesale, and within local markets to align priorities, resolve dependencies, and deliver shared training outcomes.
• Balance global consistency with market needs, manage competing interests, and communicate decisions and trade-offs clearly.
• Influence senior stakeholders through concise recommendations, data-informed insights, and clear reporting on progress, resources, risks, and decisions required.

Measures of success

• Agreed Retail training programmes are launched on time and adopted across relevant markets and store formats.
• International Trainers and in-market training teams demonstrate improved capability, readiness, and speed to proficiency.
• Reliable visibility of training activity, learner coverage, implementation progress, risks, budgets, and training hours.
• Global frameworks are applied consistently, with clearly documented and approved market adaptations where appropriate.
• Positive stakeholder feedback and timely resolution of market support needs.

This is an opportunity to shape how retail learning is implemented globally, develop an international team, and help markets turn global programmes into meaningful learning experiences for thousands of colleagues. You combine experienced people leadership with a practical, learner-focused retail training mindset. You thrive in a fast-paced international matrix organisation, bring structure to shifting priorities, and translate diverse market perspectives into clear global approaches. You build trusted relationships, remain curious about better ways of working, and bring positive, grounded energy to your team and stakeholders.

Essential experience

• Significant experience (8 - 10 years) leading retail training, learning implementation, or capability development across multiple international markets 
• Demonstrated people-leadership experience, including coaching, prioritisation, performance management, and deployment of a geographically dispersed team.
• Proven success working cross-functionally in an international matrix organisation and influencing senior stakeholders with different interests
• Experience designing and implementing train-the-trainer approaches, operating frameworks, or capability programmes at scale.
• Strong programme and prioritisation management, with the ability to manage delivery, budgets, resources, dependencies, and risks.
• Professional-level English, written and spoken.
• A global mindset and the ability to work effectively across cultures balancing cultural and market differences with the need for global consistency.

Preferred experience and qualifications

• Experience establishing global operating frameworks, standards, or governance.
• Experience supporting markets or retail formats at different levels of maturity.
• A bachelor’s degree in business, retail management, education, instructional design, psychology, communications, or a related field, or equivalent relevant professional experience.
• Familiarity with Jira, Miro or comparable project management and collaboration tools.
• Experience using data, automation, or artificial intelligence responsibly to improve planning and ways of working.
• People leadership: creates clarity, develops capability, and enables strong team performance.
• Commercial and retail acumen: connects training priorities to retail strategy, learner needs, and business value.
• Global stakeholder management: builds trusted relationships, aligns different interests, and influences decisions.
• Programme and prioritization management: turns strategy into executable plans and manages competing priorities, resources, dependencies, and risks.
• Strategic Communication: communicates complex concepts through storytelling and strong presentation skills
• Data-informed decision-making: uses evidence to identify needs, monitor impact, and recommend improvements.
• Adaptability: changes gears accordingly based on business demands.
• Self-Direction: demonstrates proactive initiative to drive projects forward independently, focus on solutions and inspire enjoyment at work

Your path to the new career

• Apply via our website (make sure you meet the requirements)
• Our recruiter will contact you within 10 working days.
• A first interview follows in our Central Head Office in Amsterdam.
• You do an online assessment.
• You have the second interview with a case study.
• In the event of a positive outcome, you will receive a proposal with the terms of employment.