Senior HR Advisor

As a Senior HR Advisor, you will play an important role in supporting our Customer Relations department and selected Head Office teams in Amsterdam. In this role, you work closely with leaders, HRBPs and HR colleagues to bring our people agenda to life in a fast-moving, international environment. A key part of your scope is Customer Relations, our customer service department, where around 200 employees work every day to support our customers with care and attention. You are a trusted advisor on tactical and complex people topics, while staying close to the business and the people behind it. From employee relations and performance to organisational development and change, you help leaders make thoughtful and effective decisions. You also contribute to a strong employee experience by ensuring clarity, consistency and follow-up across key HR topics. With your grounded approach and sharp eye for improvement, you help strengthen the way we work together across Customer Relations and Head Office. 

In this role, you will:  

• Act as a trusted advisor to leaders on complex and sensitive people topics.  

• Support the people agenda for Customer Relations and selected Head Office teams in close partnership with HRBPs and business leaders.  

• Lead the people-related part of Customer Relations management team meetings, ensuring strong preparation, clear messaging and effective follow-up.  

• Support leaders on topics such as performance, absence and employee relations, with a focus on sustainable outcomes.  

• Identify people trends and translate insights into preventative actions and structural improvements. • Guide leaders on organisational design, team effectiveness and change initiatives. 

In this role, we are looking for someone who combines strong HR expertise with a hands-on and thoughtful way of working. You know how to move between tactical topics and day-to-day support, while keeping the bigger picture in mind. You feel comfortable in a dynamic environment where priorities can shift and where collaboration across teams is key. At the same time, you bring calm, clarity and sound judgement to complex people matters. If you enjoy working close to the business and want to make a meaningful impact in both Customer Relations and Head Office, this role could be a great next step. 

To be successful in this role, you:  

• Have a completed degree or equivalent education in HR or a related field.  

• Bring broad HR generalist experience in a dynamic and international environment. • Have strong knowledge of Dutch labour law and HR practices.  

• Have experience advising leaders on performance, absence, employee relations and organisational topics.  

• Are fluent in English. 

At Rituals, we are committed to care for everyone and strive to create a diverse workplace where all employees belong and have equal opportunities to succeed. Read more about our commitment here https://careers.rituals.com/en-NL/work-with-heart-and-soul/diversity-and-inclusion/. We believe in the value of in-person collaboration and teamwork. Therefore, we work predominantly from the office. 

Grow with us!  

The next steps are:  

• Apply via our website (make sure you meet the requirements and tell us why you apply).  

• Our recruiter Esmee Overbeek will contact you within 10 working days. 

• A first interview follows in our Central Head Office in Amsterdam.  

• You do an online assessment.  

• You have the second interview.  

• In the event of a positive outcome, you will receive a proposal with the terms of employment.  

• Any questions? Our recruiter is happy to speak to you via (To be confirmed). Please note that applications via e-mail and LinkedIn are not taken into consideration. We kindly ask recruitment agencies to refrain from acquisition efforts. Unsolicited CVs or resumes will not be taken into consideration and will be treated as not received.