Head of Operations & HR Control

As Head of Operations & HR Control, you will play a pivotal role in bringing business and cost control across Operations and HR to the next level. Together with your team, you will act as a trusted and challenging partner to the COO Management Team and HR Management Team, providing financial insight, planning and performance management across HR, Supply Chain, Sourcing, Logistics, Innovation and Tech & Data.

In this role, you combine strategic direction with a hands-on, entrepreneurial mindset way of working. You help shape what strong business and cost control should look like, while also building the foundations, processes and ways of working needed to get there.

From inventory and working capital to supply chain performance, workforce productivity and people investments, you understand the key levers that drive performance. You know how to connect operational and HR KPIs to financial outcomes, translate insights into clear actions and help the business make conscious choices about costs, investments and resources.

With a strong financial foundation and a deep understanding of the business, you connect the dots, challenge where needed and continuously look for opportunities to improve performance, enabling sustainable and profitable growth.

In this role you will:

You will lead the Operations & HR Control team and report to the Executive Director Control & Analytics. As part of the central Control & Analytics leadership team, you will be based in Amsterdam.

Your main responsibilities as Head of Operations & HR Control include:

• Lead, coach and develop a team of two Business Controllers, fostering a high-performing environment with strong business partnering capabilities, clear standards and continuous development, and the confidence to constructively challenge business leaders and drive better outcomes. 
• Act as a strategic finance partner to the COO MT, CHRO Management Team and senior stakeholders, providing insights, support and constructive challenge to improve business performance, prioritization and investment decisions.
• Drive the Plan & Control cycle for Operations and HR as process lead, ensuring robust planning, forecasting, performance management and actionable decision support.
• Proactively lead the Operations & HR Control team and ensure excellence in executing the full Plan & Control cycle, from budgeting and forecasting to performance reporting and business reviews.
• Together with your team, lead the financial steering, value realization and business partnering for key strategic programs, including our new global distribution center, ensuring clear decision-making, transparent performance monitoring and the successful delivery of strategic objectives and business benefits.
• Lead the development of reporting, analytics, AI and performance management across HR, Supply Chain, Sourcing, Logistics, Innovation and Tech & Data, using process optimization, technology and AI-driven insights to strengthen transparency, decision support and business impact.

You are a finance leader who naturally combines strong analytical capabilities with the ability to influence and inspire senior stakeholders. You enjoy operating in a complex and dynamic environment where strategic thinking and operational excellence go hand in hand. With a genuine interest in people, processes and performance, you know how to connect financial insights to business decisions and create impact through others. You are comfortable challenging the status quo, driving change and building strong partnerships across functions, while maintaining a sharp focus on delivering results.

You bring:

• Master's degree in Business Economics, Finance or a related field.
• At least 10 years of experience in Controlling, Finance Business Partnering or similar finance leadership roles within an international environment.
• Proven track record in leading, developing and inspiring high-performing teams.
• Strong financial, analytical and strategic capabilities with the ability to translate insights into business actions and executive recommendations.
• Excellent stakeholder management, communication and project leadership skills, with experience influencing senior leadership teams and managing cross-functional initiatives.

Work with Heart & Soul

At Rituals, we are committed to care for everyone and strive to create a diverse workplace where all employees belong and have equal opportunities to succeed. Read more about our commitment here.

Location and Working Conditions

At Rituals, we believe in the power of connection: with ourselves, each other, and the world around us. That is why we work 80% from the office (typically four days per week) and 20% from home. Together, we bring our brand philosophy to life by transforming everyday routines into meaningful moments.

Your Steps to Your New Career

• An introductory call with our recruiter, to discuss the role and go through the practical details.
• A first interview with the hiring manager and a team member.
• A business case and assessment (personality and capability) to complete at home.
• A second interview, during which you'll present your business case.
• A final interview for a final discussion and your final questions.