Connecting with customers, wherever they go
At Wholesale and Travel Retail, we get to connect with our customers wherever they go. Whether it’s at a Rituals shop-in-shop, a stand-alone concept, or at a high exposure shopping location anywhere around the world.
Our department works together with top perfumeries like Douglas, Sephora, Boots and Kicks, prestigious department stores such as Galeria, El Cortes Ingles, Bijenkorf and Ahlens, and some of the biggest travel partners like Dufry and Heinemann. We're also making our way into hotels and airlines, choosing partners who meet our high standards. Furthermore, our brands’ unique, digital content helps us create a seamless omni-channel experience for our customers. For example through 360° brand campaigns with online webshops, such as Zalando.
With 3,500 wholesale locations and shops at over 550 airports, planes, cruises and ferries, Wholesale & Travel Retail is able to add that extra bit of luxury and comfort to every moment of our customers’ journeys, near and far.
About our department
Our department is focused on two main areas, on which different teams are working.
Program management
In this area, we have two teams either focusing on Wholesale or on Travel. Their responsibilities around program management include:
- Creating a desirable launch calendar that builds consistent omni-channel programs
- Defining the right product mix to increase sales and productivity
- Introducing new categories with our partners that increases awareness across all channels
Operations & training
Within this area we have two teams, both responsible for Travel as well as Wholesale. Their work revolves around the following:
- Enforcing first time right launches and monitoring commercial forecasts
- Reducing complexity and improving service levels to align with commitments that were made with partners
- Drive operational excellence projects to improve the backbone organisation
- Building impactful training programs to inspire and support Rituals’ shop employees
What is it like to work here
In our department, we embody a 'no-nonsense' work culture that blends hard work with a strong sense of unity. Humour is a defining trait in our close-knit team, creating a safe and supportive environment. Every few months, we get together for outings that combine fun and business. From brainstorming at a vineyard (yes, wine included), to team-building “Spring Break-style” and solving escape room challenges - we know how to work well and have fun.
GROWwith us
We place growth at the very heart of your career journey. And we're here to nurture your development every step of the way. With tools like our specialised Global People Academy or our eLearning platform The Book of Rituals, you're sure to flourish both professionally and personally.
For all of our colleagues, we aim to create a vibrant working space. One that inspires, that drives your purpose and fuels your growth.