Junior HR Advisor - London (37.5 hours)

To provide end-to-end Employee Relations support to Store and Area Managers, ensuring a consistent and fair approach to people management and the application of company policies and procedures. The role is primarily focused on advising on and supporting low-level ER cases, while providing administrative support to the Senior HR Advisors and HR Business Partners to deliver an efficient and professional HR service.

Key Accountabilities:

• Provide first-line Employee Relations advice and coaching to Store and Area Managers, acting as a key point of contact for low-level case management and people matters.
• Support managers in handling low-level ER matters, including absence management, probation reviews, investigations, disciplinary and grievance processes, and performance concerns.
• Review manager-prepared meeting scripts and provide constructive feedback to ensure meetings are conducted professionally, consistently and in line with company policy.
• Assist the wider HR Advice and Partnering team in maintaining and updating HR toolkits, guidance and templates.
• Escalate complex or high-risk cases to the HR Advice and Partnering team as appropriate.
• Coordinate ER meetings and investigations, including scheduling, preparing documentation and taking notes where required.
• Manage HR Advice inbox and tickets, responding to routine employee and manager queries.
• Maintain accurate employee relations records and case management trackers.
• Prepare HR correspondence, including invitation, outcome and other employment-related letters.
• Coordinate training sessions and support the delivery of HR initiatives.
• Support data collection, reporting, audits and internal reviews.
• Provide general HR administrative support across the employee lifecycle.
• Collaborate with colleagues across the HR team to deliver projects and business initiatives.
• Maintain the highest standards of confidentiality, professionalism and data integrity.

• Previous experience providing Employee Relations advice and support to managers, including handling low-level ER matters, ideally within a retail, hospitality or other fast-paced customer-facing environment (essential).
• Experience supporting with absence, probation, performance, disciplinary and grievance processes.
• Familiarity with HR systems, processes and employment-related documentation.
• Strong organisational skills with excellent attention to detail and the ability to manage multiple priorities.
• Strong communication and relationship-building skills, with the ability to work effectively with stakeholders at all levels.
• Proactive and resilient, with a positive, solution-focused approach and the ability to work independently and as part of a team.
• Strong analytical, problem-solving and decision-making skills.
• Comfortable providing feedback, coaching managers and positively challenging where appropriate.
• Adaptable and able to thrive in a fast-paced, changing environment.
• Curious, eager to learn and committed to continuous professional development and broadening HR knowledge.
• Enthusiastic about embracing new technologies and innovative ways of working, including the use of AI to improve efficiency and the employee experience.