Senior HR Operations Manager - London (37.5 hours)

As a Senior HR Operations Manager, you are fully accountable for the delivery of HR Operations within your region. You lead and develop your team to ensure accurate, efficient, and compliant execution of all HR administrative processes and provide a smooth delivery of data towards payroll, while continuously improving ways of working and aligning them with business needs.

At the same time, you act as a strategic partner for your local HR MT and Global HR by proactively managing expectations, clearly voicing local needs, and sharing input to shape and prioritise the local and global HR roadmap. You are responsible for translating global initiatives into local execution with your team, ensuring proper planning, resource alignment, and sustainable delivery across all ongoing and future projects. Your role bridges day-to-day excellence with long-term impact.

In this role, you report directly to the Head of Global HR Services (based at our head office in Amsterdam). You work in a large stakeholder landscape, bridging the relation between Global HR, Payroll, Finance, Business Technology, the local MT and store operations. While they are not directly accountable for your team, their alignment and support are essential to your success, making them key stakeholders in your day-to-day operations.

Key Responsibilities

• Ensure accurate execution of personnel administration in line with local labor laws with your team.
• Lead and coach the local HR Operations team, fostering a culture of belonging in a high performing team, driving continuous improvement and best-in-class service to the business.
• Ensure flawless execution of yearly / seasonal ‘business as usual’ (bonus payments, salary reviews and CLA changes, etc.)
• Manage and optimize (local) HR processes, reporting and data integrity, and identify (global), system improvements (e.g., Workday, Paradox, Quinyx, ADP GlobalView inputs).
• Act as a key partner for both local and global stakeholders (HR, Area Managers, Finance, Business Process Excellence, Legal, BT).
• Implement and adapt global HR projects & initiatives to the local market.
• Identify and coordinate local HR projects that enhance operational efficiency and service delivery.
• Ensure data accuracy and insightful HR reporting by maintaining accurate data, monitoring key HR KPI’s, translate data into actionable insights that support both local management and strategic decision-making.
• Build strong partnerships with internal and external stakeholders, acting as a trusted advisor in a complex stakeholder landscape.
• Advise local management on HR Operations topics, data and needs.
  
  

Requirements for this role

• Strong HR Operations experience, including experience in a managerial role.
• Proven experience with payroll processes, HRIS (e.g., Workday), and reporting tools.
• Strong understanding of local employment legislation and compliance standards.
• Experience in international and/or matrix organizations is preferred.
• Experience in optimizing administrative processes through standardization and automation, or a strong willingness to develop expertise in this area.

Competencies & Behavioral Skills

• A coaching leader who actively supports team growth and development.
• Clear balance between hands-on and managerial mindset, not shying away to step into operations when it is needed and knowing when to get back into the overview to help our business reach our ambitious growth plans.
• Proactive and solution-oriented mindset with strong stakeholder management skills.
• Analytical thinker with attention to detail and a focus on data quality.
• Strong communication skills, both written and verbal (in English and local language).
• Able to manage change and prioritize in a dynamic and fast moving environment.