Key Account Manager

Location: London Head Office

Reporting to: Senior Key Account Manager

We are looking for a maternity cover Key Account Manager to join our London Head Office team and manage a portfolio of Wholesale accounts, focusing on Pure Players; driving sales growth, managing key retailer partnerships, executing marketing plans and ensuring best-in-class brand representation with our Wholesale partners.

Key Responsibilities:

• Manage a portfolio of Pure Player accounts, delivering retail sales, sell-in and growth targets.
• Build strong relationships with key retail partners, acting as the primary day-to-day contact for commercial and operational matters.
• Optimise Rituals’ online visibility, findability and brand presentation across partner websites through effective digital merchandising and content management.
• Collaborate with partners to execute campaigns, site events and marketing activities in line with local and global brand priorities.
• Monitor account performance through regular analysis of sales, stock levels and key digital metrics, identifying opportunities and risks.
• Support the planning and delivery of trade marketing and commercial calendars.
• Ensure product listings, content and digital assets are accurate, complete and maintained to a high standard.
• Work closely with internal stakeholders across Supply Chain, Finance, Marketing, Digital and Head Office teams to ensure seamless execution of account plans.
• Maintain healthy stock levels through regular forecasting, sell-in and sell-out analysis, and proactive communication with partners.
• Prepare and present regular account performance updates, recommendations, and action plans.

• Prior relevant experience with Pure Player accounts is advantageous.
• Good experience in achieving online excellence, utilising organic and paid tools to drive visibility, conversion and sales growth.
• Excellent communication skills both externally and at all levels within the company, both written and verbal.
• Willing to adapt, take on new challenges and continually improve.
• Shows ambition to drive initiatives and change to achieve company targets.
• Structured and business-driven approach, with strong organisational skills and the ability to manage multiple priorities.
• Strong analytical and problem-solving skills, with confidence using sales, stock and performance data to identify opportunities and risks.
• Team player with a positive can-do attitude and hands-on mentality.
• Highly detail-oriented with strong multi-tasking, time management and project management skills.